Highly Skilled Workday HCM Analyst

hace 1 mes

Colombia Twilio A tiempo completo
Workday Analyst Job Description

About the Role:

We are seeking a highly skilled and seasoned Workday Analyst with expertise in Human Capital Management (HCM), Security, and Reporting to join our team. As a pivotal member of our Workday team, you will be the initial point of contact for stakeholders and take charge of all things Workday – focusing on HCM and Tier 1 support to elevate our Workday platform and provide unparalleled support to our growing team.

This proactive role requires collaboration with internal People teams to implement, optimize, resolve issues, and maintain the Twilio Workday platform. The ideal candidate will assist stakeholders in issue resolution, reporting, and implement system changes to maximize system efficiencies to meet the strategic and operational needs of the business while serving as a subject matter expert.

Responsibilities:

  • End-User Support: Serve as the initial point for system issues to determine root cause analysis, identify, and implement potential solutions.
  • Subject Matter Expertise: Serve as a subject matter expert in Workday, emphasizing proficiency in HCM, Security, and Reporting. Implement practical solutions with business process, design, configuration, and testing. Proactively offering options, risks, and downstream impacts related to decisions.
  • Reporting and Dashboards: Develop custom reports and dashboards tailored to the specific needs of business units, enhancing data-driven decision-making.
  • Training and Documentation: Provide training and assistance to People support staff, creating and updating documentation and communications to ensure clarity and consistency. Mentor junior peers and offer shadowing opportunities.
  • Data Integrity: Maintain accountability for data integrity, focusing on quality, accuracy, reporting, timeliness, and usability across core systems and related interfaces. Run weekly, monthly, quarterly, and yearly audits to ensure data integrity.
  • System Design and Implementation: Design and implement system changes to align with business needs, managing the setup and data elements of foundational structures in Workday. Extensive knowledge of the system life cycles and possess a mix of HR system and process knowledge to interpret business requirements into technical solutions. Review weekly feature updates and notify the team of Workday alerts.

Qualifications:

  • 2+ years of Workday support experience with a specialized focus in HCM, business processes, notifications, alerts, scheduled processes, auditing, security, and reporting.
  • Exceptional attention to detail, critical thinking, commitment to data integrity, organization, and adept problem-solving skills.
  • Intake requests and issues utilizing an internal case management system.
  • Ability to gather technical and business requirements and translate them into action plans.
  • Understanding of data privacy practices and regulations, coupled with the discipline to handle strong verbal and written communication skills, ability to influence decisions, and drive results.
  • Strong interpersonal skills with the ability to develop and maintain relationships with business units and third-party vendors.
  • Demonstrated ability to effectively manage multiple priorities and deliver timely, quality work within deadlines.
  • Initiative-driven, inherently curious, and possessing analytical thinking.
  • Excellent knowledge of PC software, including proficiency in Microsoft Office applications and Google Workspace.
  • Workday Pro certifications are a plus.

Benefits:

We offer a competitive salary range of $80,000 - $120,000 per year, depending on experience, plus benefits such as generous time-off, ample parental and wellness leave, healthcare, and retirement savings program.

What We Offer:

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

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