Automotive Process Specialist
hace 2 días
Solera Holdings, LLC. is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries.
Our team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms, and automation.
We are seeking a motivated and customer-centric Service Employee to join our team and support the Salvage Direct Contact Process. This role is essential in ensuring that our clients receive the highest level of service as they navigate the complexities of salvaged vehicle transactions.
Key Responsibilities:- Act as the primary point of contact for car owners engaging in the salvage direct contact process, providing clear and accurate information about procedures, policies, and services.
- Facilitate seamless communication between car owners and our buyer customers to ensure timely selling of cars and solving issues related to salvage vehicles.
- Assist car owners in understanding the process, guiding them through the salvage process and addressing any questions or concerns they may have.
- Maintain a high level of customer satisfaction by actively listening to customer needs and providing tailored solutions.
- Document customer interactions and feedback in the company's CRM system to track service quality and identify areas for improvement.
- Stay updated on industry trends, company policies, and salvage processes to provide informed support.
- Collaborate with cross-functional teams to improve service delivery and enhance the customer experience.
The ideal candidate will be based in Berlin or the surrounding areas and will possess a strong drive for excellence, adaptability, and a passion for customer service.
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