IT Specialist

hace 2 semanas


Municipio de Villanueva, Colombia Avery Dennison Corporation A tiempo completo
Job Description

Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission

Adhere and promote IT policies and standards

Provide 'smart-hand' support at the site including on-call (per rotation schedule)

Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management

Comply to and execute SOX controls

Take ownership of reported issues and seeing issue tickets through to resolution

Research, diagnose, troubleshoot and identify solutions to resolve issues

Provide prompt and accurate feedback to customers

Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful

Maintain accurate IT equipment, software and license inventory in Asset Management Tool

Install, upgrade and replace selected software and hardware products according to Avery Dennison standards

Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service

Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources

Qualifications

High School diploma or equivalent required

Information Technology courses or certification(s) required

A Bachelor's degree in business or technology field preferred

1+ years related experience

1-2years performing routine software installations and program updates

1-2years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems

Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software

Basic understanding of ICT (information & communication technology) infrastructure

Good verbal, data entry and written skills; communicative, in speaking and writing, in local language and English

Flexible, initiative, self-motivated and creative in finding solutions

Team player combined with independent working

Ability to interface with cross-functional groups to define and execute overall requirements

Experience working effectively with others and providing superior customer service

Skilled at solving challenges in a directed, methodical manner and analyzes the current issue to envision creative solutions

Takes initiative to complete critical tasks, especially in team settings with dependencies on other people

Works effectively in the face of stress, ambiguity, difficult situations, and shifting priorities

Experience in a manufacturing environment highly valued

ITIL (Information Technology Infrastructure Library) foundation training is an asset

Ability to travel to support other sites when needed; estimated 20% travel

Additional Information

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.

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