Energy Solutions Specialist

hace 2 días


Perímetro Urbano Medellín, Colombia CarbonBetter A tiempo completo

At CarbonBetter, we're committed to building a diverse and dynamic work environment that's passionate about making a difference in the world by providing sustainable energy solutions.

About the Role

We're seeking an exceptional Customer Care Agent who is a self-starter, passionate about problem-solving, and skilled at saving customers from canceling their services. In this role, you will be the first line of contact for customers across multiple channels—phone, email, text, and live chat—helping them with their electricity and natural gas accounts.

Main Responsibilities
  • Customer Support: Handle inbound and outbound customer interactions through phone, email, chat, and text, providing efficient and empathetic support.
  • Customer Retention: Actively engage with customers who wish to cancel their accounts, helping them explore alternative options and retain their business.
  • Cross-Selling and Upselling: Identify opportunities to enhance customer plans and services during interactions.
  • Quality Control: Assist the quality control team by reviewing and scoring customer enrollments. This includes listening to sales call recordings and scoring them against specific criteria, calling new customers to ensure they have all the information they need, reviewing Third-Party Verification recordings, and submitting detailed feedback about customer experiences and enrollment quality.
About You

You'll excel in this role if you're a self-starter who thrives in a fast-paced environment and enjoys helping customers resolve issues. You should have 2+ years of experience in customer support, particularly in phone-centric roles, and a proven track record in customer retention.



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