Solution Architect, Ironclad CLM Expert

hace 1 día

Bogotá, Bogotá D.E., Colombia NeuraFlash A tiempo completo
About NeuraFlash

We are a leading AI and consulting partner of Amazon and Salesforce, dedicated to helping our customers transform their contact centers with AI-powered experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex, and Contact Lens, as well as the Salesforce ecosystem with Service Cloud Voice, Einstein Bots, and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We specialize in building experiences grounded in data that transform and optimize the employee and customer journey.

Key Responsibilities
  • Act as a thought leader for our customers, implementing and overseeing the quality of our deliverables, and effectively managing the team and day-to-day relationships to ensure exceptional performance across customer engagements.
  • Drive innovation in solution delivery capabilities, enterprise delivery methodology, and reusable assets.
  • Provide executive-level business consulting and pre-sales support.
  • Work closely with our sales team on consulting and pre-sales activities.
  • Advise our customers on solution tradeoffs to assist in the cost/benefit analysis, taking into account business process, architecture, and IT operating model.
  • Contribute to NeuraFlash at a leadership level, be an advocate of our brand, and help NeuraFlash grow and scale.
  • Acquire and maintain all applicable Ironclad certifications.
  • Travel up to 25% for customer projects and company events.
  • Be a NeuraFlash evangelist in the Ironclad community and help us cultivate a company culture of success and fun.
Requirements
  • 8+ implementations experience of Ironclad or DocuSign.
  • Prior experience as a solution architect with Ironclad or DocuSign.
  • 5+ years of experience selling and delivering business solutions on the Ironclad or DocuSign platforms, with a demonstrated ability to speak to the delivery approach(es) and considerations for different sizes and scales of projects and clients across CLM solutions.
  • 3+ DocuSign and/or Ironclad certifications.
  • Experience in all phases of services delivery, software development, and testing life cycles.
  • Expertise in project delivery, including all aspects of program management and the SDLC.
  • Experience in managing established technology and product departments with mature program management processes and standards for both Agile and Waterfall project methodologies.
  • Experience with building out project and program teams and organizing programs for success.
  • Demonstrated track record of writing SOWs, reviewing proposals with clients, and negotiating contracts.
  • Expert business operations experience, including invoicing, SOW, margins, utilization.
  • Background or relevant education in operations, legal, and contracting.
Preferred Skills
  • Outstanding verbal and written communication skills to audiences of all levels, including client-facing skills.
  • Passion for building software solutions with state-of-the-art technology.
  • Eager to embrace challenging situations and enjoys solving complex problems.
  • Excellent mentoring and leadership skills.
  • Proven ability to work cross-functionally.
About Working at NeuraFlash
  • We offer a remote and in-person work environment, with a focus on keeping everyone connected and unified as one team.
  • Travel opportunities are available for certain roles, with an anticipated travel commitment of up to 25%.
  • We value flexibility and understand that a perfect 9-5 isn't possible. We build a culture of trust and understanding, valuing good work over the hours in which it's done.
  • You have a voice here, and we encourage suggestions and feedback on how to keep NeuraFlash thriving.
  • We celebrate often, taking our work seriously but not ourselves. Whether it's an arm-wrestling contest, costume party, or ugly holiday sweaters, our teams love to have fun.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those who prefer an office setting, this role may be based in any of our hub locations within the United States and India. If you prefer to work from home, we can accommodate remote locations anywhere in the United States for our U.S.-based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian-based employees.

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