Learning and Development Manager

hace 5 días


Bogotá, Bogotá D.E., Colombia Gofluent A tiempo completo

Company Overview

Globally, goFLUENT is a leading provider of distance language learning solutions that combine innovative eLearning technology, live virtual classrooms, group lessons, and one-on-one 24/7 interactive coaching. We have over 1000 foreign language trainers all over the world.

Job Description

You will play a key role in providing the necessary organization and communication required for a healthy and successful working environment. As an Educational Operations Manager, you will be responsible for ensuring the performance and productivity of our foreign language trainers based all around the world. You will work in our Colombia office.

Responsibilities

  1. Manage a team of approximately 50 trainers based all around the world.
  2. Ensure consistent and high-quality lesson delivery on a mass scale.
  3. Ensure trainer compliance with internal KPIs.
  4. Propose and follow up on trainer performance improvements.
  5. Take the lead in team recruitment activities.
  6. Oversee HR aspects of the trainer team.
  7. Coordinate with internal teams to provide solutions if issues arise.
  8. Conduct quarterly performance reviews of trainers.

Requirements

  • Minimum of 3-5 years of managerial experience.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to quickly adapt to changing business needs and processes.
  • Ability to multitask and work under pressure.
  • Experience in teaching is a plus.
  • Experience in working in multicultural environments is a plus.
  • Bachelor's or College degree.

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