Senior Business Operations Analyst

hace 6 días


Bogotá, Bogotá D.E., Colombia Didi Global A tiempo completo

Company Overview

Detailed below is a brief overview of DiDi Global Inc., the world's leading mobility technology platform. With its wide range of app-based services across markets in Asia-Pacific, Latin America, and Africa, including ride-hailing, taxi-hailing, chauffeur, hitch, and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

At DiDi, car owners, drivers, and delivery partners can enjoy flexible work and income opportunities. As an innovative company committed to collaboration with policymakers, the taxi industry, the automobile industry, and communities, DiDi works towards solving transportation, environmental, and employment challenges using AI technology and localized smart transportation innovations.

The Role

We are seeking a skilled Senior Business Operations Analyst for our CX Product Operations team, where you will join a diverse group of multinational professionals responsible for enhancing automated solutions through intelligent channel strategies and continuous improvement.

As a key member of this team, your primary focus will be on our Food business, working closely with cross-functional teams to build strong relationships with key stakeholders. Your contributions will include OKR performance tracking, leading product discovery, analyzing data to identify correlations and root causes, proposing solutions to optimize CX channel operations, improving performance, and aligning system configurations with business needs.

Responsibilities

  • Process Optimization: Identify and implement improvements across the product and user journey by collaborating closely with product managers and cross-functional teams to streamline workflows and boost efficiency.
  • Continuous Improvement: Analyze current operations, processes, and workflows through in-depth analysis, research, benchmarking, and in-app tests to uncover root causes of business issues and support the prioritization of solutions.
  • Data Analysis & Reporting: Analyze product performance metrics and provide actionable insights to business and product teams by designing and maintaining dashboards and reports that track KPIs and product success, driving informed action plans and improvement initiatives.
  • Cross-Functional Support: Support various departments to ensure smooth coordination and execution of product launches and releases by addressing bottlenecks in the product development pipeline and engaging actively in meetings, global squads, and workshops with senior stakeholders to offer valuable insights and aid in decision-making.
  • Product Lifecycle Management: Contribute to the creation and maintenance of product documentation, including release notes, feature descriptions, process guides, roadmaps, goals, and timelines while ensuring accurate system configuration and collaborating with UX writing teams on customer-facing solutions.
  • Risk & Issue Management: Identify and communicate potential risks or issues that may impact product success, and work proactively to mitigate them by supporting strategic decision-making and collaborating with senior leadership to provide data-driven insights enabling resource allocation and priorities.

Qualifications

To excel in this role, candidates should possess a Bachelor degree in a quantitative discipline, such as engineering, economics, technology, or related fields, along with 1+ year of previous experience in data analytics, business insights, product operations, and/or user research. Additionally, programming-related skills, databases, and data processing knowledge, proficiency in Microsoft or Google tools (Excel, PowerPoint, Google Slides, Google Spreadsheet), and advanced analytical skills with the ability to interpret data and generate actionable insights are highly valued.

Apart from these requirements, excellent oral/written communication and interpersonal skills, problem-solving abilities with a focus on process optimization and workflow improvements, and the ability to handle multiple projects simultaneously and prioritize tasks effectively are essential.

Estimated Salary: $85,000-$110,000 per year.



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