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Cloud Engineer for NICE Solutions
hace 2 semanas
As a MCR Engineer at Sutherland Global, you will be part of a dynamic delivery team responsible for implementing, configuring, and integrating NICE platform solutions remotely. You will provide expertise and technical contribution to project teams from sales to services transition through project closure.
Your key duties will include:
- Installation and integration of NICE software solutions following defined methodologies, processes, system requirements, and customer needs.
- Collaboration with implementation teams to address technical questions regarding the solution throughout the project lifecycle.
- Ensuring proper integration and implementation of all technical architecture components.
- Communication and reconciliation of design flaws found during solution delivery.
- Assisting customers and vendors with configuration requirements for all NICE integration points in their environment.
- Providing technical expertise on the entire NICE product suite, implementation methodology, and related technology.
- Conducting systems testing for performance and reliability.
- Reporting issues found during implementation and engaging support teams for assistance, as needed.
