Customer Service Representative

hace 2 semanas


Medellín, Antioquia, Colombia Ups A tiempo completo

COD Specialist Overview



The COD Specialist will be responsible for managing COD (Cash on Delivery) payments and inquiries in Latin America. This role involves working collaboratively with the COD team to ensure timely completion of tasks and providing exceptional customer service.



Responsibilities:




  1. Research and identify COD payments and adjustments in local country applications.
  2. Track open invoices, identify exceptions, research causes for holds/delays, and initiate resolution.
  3. Complete system reports, records accurate accounting transactions, sorts, files, matches invoices for processing, examines, analyzes, verifies, and corrects accounting transactions.
  4. Serve as a liaison between departments and perform other tasks as requested.
  5. Work with internal UPS functions and external customers to resolve issues.


Requirements:



This role requires a Bachelor's degree in administrative careers, minimum 6 months of customer service experience, excellent verbal and written communication skills, proficiency in Microsoft Office Word and Excel, and an accounting background is preferred.



Skills:




  1. Attention to detail.
  2. Assertive communication.
  3. Problem-solving.
  4. Adaptability.


Work Modality:



This position will have a hybrid work arrangement, with 2 months on-site and 2 months working from home, with the first three months spent in the office.



Employee Type:



This is a permanent position.



UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.



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