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hace 2 semanas
Job Summary: We are seeking an experienced Carrier Onboarding Specialist to join our Customer Success team at Sworkz. As a key member of our team, you will be responsible for onboarding new clients to our platform, managing assigned accounts, and supporting the CS team in client retention.
About Us: Sworkz is a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia. Our long-term goal is to match US businesses' growth with positive impact. At Sworkz, we promote a creative environment where all ideas are welcome, leaders are eager to help you grow, and coworkers will support you every step of the way.
Key Responsibilities:
- Develop relationships with clients, their employees, and agents through regular follow-up during and after onboarding
- Ensure proper onboarding so clients can realize the full potential and functionality that our program has to offer
- Assist clients in all areas of the onboarding process
- Collect product feedback in diagnosing technical or onboarding issues
- Proactively monitor account activity to ensure retention and growth of accounts
- Develop best practices to consistently increase active client accounts and growth
- Engage clients proactively to ensure revenue retention and expansion
- Address escalated issues, maintain a calm demeanor, and consultative approach to retain clients' business and provide a world-class experience
Requirements:
- 2 years of experience working for a trucking company, freight brokerage, or transportation company in carrier operations
- Experience processing and inspecting transportation-related paperwork like BOLs, PODs, invoices, etc.
- Familiarity with FMCSA regulations governing Carrier/Broker Operations and industry sites like Safer & Carrier 411
- Background in Customer Support, Customer Success, or Sales in a client-facing role
- Strong verbal and written communication skills in both English and Spanish
- Excellent ability to switch between internal tasks and customer communication
- Strong analytical mindset, follow-through, and drive to excel
- Awesome attention to detail and focus on being highly organized
