Operations Management Director

hace 7 días

Bogotá, Bogotá D.E., Colombia Liberty Specialty Markets A tiempo completo
Job Description:

The Global Operations team at Liberty Specialty Markets seeks a seasoned People Leader to enhance business value in a key role directly and indirectly through a matrix team. This leader leads a team of Vendor Operations Specialists and is accountable for close collaboration with internal stakeholders and vendor partners to influence decisions and drive results.

Key Responsibilities:

  • Operational Management – Lead and oversee daily operations managing offshore vendors in Underwriting, Claims, Exposure Management, and Energy & Construction, as well as onshore teams of individual contributors and/or managers.
  • Collaborate with vendors and stakeholders to align Service Level Agreements (SLAs) and monitor outsourced performance, proactively addressing challenges.
  • Manage vendor relationships, ensuring all Key Performance Indicators (KPIs) are achieved within financial parameters and recommend cost-saving measures.
  • Create presentations and dashboards to communicate results to internal stakeholders and vendors.
  • Lead meetings with various stakeholders, ensuring the delivery of work meets quality, timeliness, and other operational metrics.
  • Define performance goals and development plans for team members and make hiring and compensation recommendations.
  • Establish and maintain productive relationships with both internal stakeholders and vendor partners.
  • Develop policies and procedures for outsourcing key processes and oversee the implementation of new programs.
  • Engage in strategic vendor management in day-to-day account oversight.

Qualifications:

  • Fluent in English.
  • Understanding of underwriting lifecycle.
  • Bachelor's degree in a relevant field or equivalent experience, with a minimum of 7 years of team management in Vendor Management and/or Operations.
  • Strong analytical and decision-making skills.
  • Proven ability to build relationships across diverse organizations and cultures while managing competing priorities.
  • Ability to lead, organize, and get work done through others.
  • Excellent written, presentation, and organizational skills.
  • Self-motivated with a focus on continuous improvement.

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