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Collection Specialist

hace 1 mes


Girardot City, Cundinamarca, Colombia Dhl Global Forwarding (Colombia) S.A.S. A tiempo completo
Job Title: Collection Specialist

Job Summary:

We are seeking a highly skilled Collection Specialist to join our team at Dhl Global Forwarding (Colombia) S.A.S. The ideal candidate will have a strong background in finance and excellent communication skills.

Key Responsibilities:

  • Manage and debug cases received in compliance with KPIs.
  • Carry out collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
  • Request and/or confirm payment supports to clients as appropriate.
  • Follow up on the correct application of payments received by clients.
  • Keep customer contact information updated in the collection application.
  • Provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
  • Perform account reconciliations with clients as required.
  • Timely management of balances in favor with clients or with internal areas.
  • Strict compliance with the collection policy according to the escalations and established times.
  • Management and compliance with KPI's and assigned budget.
  • Develop a sustainable relationship with internal and external stakeholders.
  • Annual update of the process support documentation.
  • Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
  • Maintain communication with internal/external/third parties to meet customer expectations.
  • Provide proactive problem resolution and corrective actions to ensure service excellence.

Requirements:

  • Students/Professionals in fields such as public accounting, finance, business administration, or financial management.
  • A minimum of 1 year of experience managing accounts payable processes.
  • Good level of MS Excel and other MS Office tools.
  • Customer service and communication skills.
  • English level B2.

Benefits:

  • Salary: $2,419,820
  • Type of Contract: Indefinite - Directly with DHL Colombia.
  • Performance bonus up to 16% of salary ($387,171 max)
  • Food Allowance: $95,564

About Us:

Dhl Global Forwarding (Colombia) S.A.S. is a leading logistics company that provides innovative solutions to our customers. We are committed to excellence and customer satisfaction.