Retail Operations Manager

hace 6 días


Cali, Valle del Cauca, Colombia Apple Inc. A tiempo completo

At Apple Inc., we're looking for a talented individual to join our team as a Retail Operations Manager. In this role, you will lead and coach a team of experienced professionals to deliver exceptional customer experiences. Your primary responsibility will be to prioritize actively participating in customer interactions with team members throughout the store to achieve performance goals and business priorities.

Key Responsibilities
  • Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.

A successful candidate should have experience leading others in retail, sales, or a related field, and possess excellent communication skills, including proficiency in written and spoken English. They should also be able to make timely and sound decisions, tailor their communication style to different audiences, and develop others through mentorship, coaching, and effective feedback.


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