Business Operations Leader

hace 4 días


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

About TaskUs

TaskUs is a leading provider of outsourced digital services, delivering exceptional customer experiences to fast-growing technology companies.

The company's People First culture has enabled it to expand its workforce to approximately 45,000 employees globally, with a presence in twenty-three locations across twelve countries.

At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, and mastering consistency in an ever-changing world.

What We Offer

We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity.

We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs.

Job Description

As an Operations Manager, you will be responsible for managing the day-to-day business operations, managing a team of up to 150 FTE, and reporting into the Sr. Operations Manager.

You will work closely with your team leaders and teammates to ensure that they are equipped with the skills and knowledge necessary to succeed.

Responsibilities:

  1. Manage client relationships and be the POC on a day-to-day basis, providing them with updates in regards to performance.
  2. Present in business reviews (weekly, monthly, quarterly, and annually).
  3. Ensure KPIs are being met consistently and solve business problems through innovation.
  4. Scale operations, drive performance management, and foster employee retention.

Requirements

We are looking for someone with two plus years of managing supervisors in the call center environment, BPO experience is a plus. Additionally, one plus year of client management experience is required.

Benefits

We offer competitive industry salaries, comprehensive benefits packages, and opportunities for internal mobility and professional growth.

Protecting You from Fraud

We take your security and safety very seriously and want to ensure that you are aware of any potential scams.



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