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Release Management Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

About the Role

The International Wealth Management team at Scotiabank is seeking a skilled Release Management Associate to support the delivery team with strategic execution of operative tasks, coordinate external technical requests, and ensure compliance with software currency and vulnerability resolution.

Key Responsibilities

  • Strategic/Tactical execution of non-dev work as part of the Delivery Process to deploy high-quality solutions to the business.
  • Compile information, summarize it, and document processes, including current operative tasks (description, owner, definition of done), to guarantee best execution times without starting over every time they are required.
  • Keep up-to-date the Incident Playbook and track IT Risk email notifications to effectively manage the resolution of software currency gaps.
  • Generate reports and support the tracking of requests in ServiceNow. Provide suggestions to improve visibility.
  • Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Ensure that Wealth+ Delivery Team deliverables meet standards for reliability, scalability, performance, and availability and align with the Bank's Technology roadmap.
  • Conduct technical release planning sessions that involve multiple teams delivering changes to Production.
  • Owns the release management process, works closely with other engineering departments on production releases, and facilitates resolution on impacts on various projects/enhancements.
  • Effectively communicate release status and appropriately escalate impediments/risks.
  • Coordinate planned and unplanned production implementation.
  • Contribute to a collaborative team environment by information sharing and team cooperation.

Requirements

  • 1+ years of experience involved in operative tasks execution in an IT organization/banking/financial industry experience.
  • Familiarity with Network concepts, Cloud solutions, SDLC involving Continuous Integration and Continuous Delivery.
  • Knowledge of documentation in Confluence.
  • Experience in Release Management including Change Requests (using ServiceNow or similar tool), Risk Assessments, Post Implementation Reviews.
  • Experience leading sessions with different teams that make part of the delivery process to be able to complete Change Requests.
  • Self-learner and open to continue improving while receiving mentoring and guidance from team leads including Development, Business Analysis, and Quality Assurance.

Preferred Qualifications

  • Engineering or Computer Science degree.
  • Good understanding of Software Development Life Cycle (SDLC).
  • Working experience in ServiceNow.
  • Experience working in Agile teams.

Language Fluency

Excellent written and spoken English to clearly communicate complex issues (B1).