International Student Enrollment Coordinator

hace 1 mes


Colombia Kaplan International A tiempo completo

Role Overview

The International Student Enrollment Coordinator is responsible for processing student enrollment applications from overseas, maintaining our student database, generating invoices, and ensuring accurate invoice monitoring. The successful candidate will establish regular communication with students and field staff, providing high-quality customer service and completing special projects as needed.

Key Responsibilities

  • Handle student enrollments (bookings) to Kaplan International schools worldwide.
  • Support the B2C and B2B Sales Teams to achieve sales targets in their respective markets.
  • Maintain accurate student databases and arrival pipelines.
  • Provide prompt and informed advice to student inquiries, mainly related to visa, payment, and arrival procedures.
  • Develop strong relationships with students and colleagues across various locations.
  • Provide efficient, friendly, and proactive customer service to students and school personnel.
  • Continuously improve service quality, response times, and information accuracy.

Requirements

  • Bachelor's Degree or equivalent.
  • Strong written and verbal communication skills.
  • Exceptional organizational skills and problem-solving abilities.
  • Commitment to delivering excellent customer service.
  • Data entry skills with keen attention to detail.
  • Ability to work independently and as part of a team.
  • Fluency in Portuguese and English.
  • 1-2 years of experience in customer service.


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