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Client Services Director

hace 2 semanas


Bogotá, Bogotá D.E., Colombia Cielo A tiempo completo
About This Role

We are seeking a seasoned Talent Acquisition professional to join our Client Services Management team as a Client Services Manager. In this role, you will lead a team of recruiters to deliver exceptional service to clients across one or more client accounts, building trust and strong relationships with key client contacts to achieve the talent acquisition partnership goals.

You will be responsible for setting clear performance standards and goals for the team, assessing progress against goals and performance standards, and proactively addressing gaps. You will also provide leadership and coaching to direct reports, establish regular communications through 1-1 meetings, team meetings, and other regular touch points, and provide in-the-moment feedback.

As a Client Services Manager at Cielo, you will be part of a dynamic team that is passionate about delivering exceptional service to our clients. We are looking for a results-driven individual with prior experience in a results-oriented TA role in talent acquisition or human resources, experience coaching peers or managing a team, exposure and knowledge of various recruitment technologies, including Applicant Tracking Systems (ATS) and social media tools, and strong proficiency in Microsoft Office Suite.

Key Responsibilities:

  • Lead a high-performing team to deliver exceptional service to clients.
  • Set clear performance standards and goals for the team.
  • Provide leadership and coaching to direct reports.
  • Establish regular communications with direct reports.
  • Complete performance management processes, including providing feedback.
  • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients.
  • Develop recruiting metrics and analytics.
  • Directly work with Recruiters and hiring leaders to foster relationships and build trust.
  • Manage programs, events, and campaigns to build candidate pipelines and drive recruiting strategy.
  • Drive the team to develop comprehensive, strategic hiring strategies.
  • Participate in client meetings, sharing updates and data.
  • Support recruitment process needs of clients.