Senior Human Resources Generalist

hace 2 semanas

Cali, Valle del Cauca, Colombia TaskUs A tiempo completo
About TaskUs

TaskUs is a leading provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our mission is to help our clients represent, protect, and grow their brands by leveraging a cloud-based infrastructure and a talented team of professionals.

What We Offer

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.

Job Summary

We are seeking a Senior Human Resources Generalist to join our HR team. The successful candidate will be responsible for developing human resources solutions, improving manager and employee performance, and overseeing special projects. The ideal candidate will have a strong ability to multitask, be extremely detail-oriented, and have a high sense of urgency.

Responsibilities and Duties
  • Develops human resources solutions by collecting and analyzing information and recommending courses of action.
  • Improves manager and employee performance and experience by identifying problems and evaluating potential solutions.
  • Oversees and completes special projects to include setting timelines, coordinating with appropriate parties, conducting research, developing and organizing information, and fulfilling transactions.
  • Prepares reports by collecting, analyzing, and summarizing data and trends.
  • Ensures compliance with federal, state, and local legal requirements by maintaining awareness of existing and new legislation, including anticipating, enforcing, and advising management on needed actions.
  • Ensures all new hires are properly onboarded with a focus on a ridiculously good new hire experience.
  • Reviews and files new hire paperwork, including I-9 documentation.
  • Tracks and administers employee leave, including but not limited to FMLA, Military, and Disability leaves.
  • Administers our Employee Satisfaction Survey.
  • Addresses any employee relations, employee concerns, and/or disciplinary or performance issues as they arise.
  • Manages documentation in personnel files.
  • Conducts exit interviews as needed.
  • Updates/revises employee policies and procedures as required by law or necessary for the business.
  • Maintains a positive culture by managing the day-to-day office tasks as needed.
Required Qualifications
  • 3+ years of direct experience; hourly population and/or call center experience highly preferred.
  • PHR strongly preferred.
  • Strong ability to multitask, extremely detail-oriented, and high sense of urgency.
  • Background in roles requiring customer service and organizational skills.
  • Experience with ADP, Oracle HCM, or other HR Information Systems.
Education/Certifications
  • Bachelor's degree in Human Resources OR equivalent work experience.
Work Location/Work Schedule/Travel
  • Office Based.
  • Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

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