Technical Delivery Expert

hace 6 días


Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

We are looking for a skilled MCR Engineer to join our Sutherland Global team.

The successful candidate will be responsible for implementing, configuring, and integrating NICE platform solutions, ensuring seamless collaboration with the delivery team.

Key responsibilities include:

  • Remotely installing and integrating NICE software solutions
  • Working closely with the implementation team to address technical queries and issues
  • Ensuring all technical architecture components are properly integrated and implemented
  • Communicating and resolving design flaws during delivery
  • Providing expert technical guidance on the NICE product suite and implementation methodology
  • Conducting thorough systems testing for performance and reliability
  • Reporting any issues encountered and escalating to support teams as necessary
  • Offering basic application overview, technical support, and quality control throughout the project

To succeed in this role, you will need:

  • A minimum of 2 years' experience in product implementation and integration
  • Fluent English and Portuguese language skills
  • Strong knowledge of customer engagement and project delivery working models
  • Excellent communication and problem-solving abilities
  • A proven track record of working effectively in a team environment


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