Analytics Sales Lead

hace 5 días

Bogotá, Bogotá D.E., Colombia IZO A tiempo completo

We are looking for an exceptional Analytics Sales Lead to join our team at IZO. As an Analytics Sales Lead, you will play a crucial role in driving the growth of our analytics, omnichannel, and technology solutions.

Your primary objective will be to identify and pursue new business opportunities, while also nurturing and expanding existing relationships with our clients.

You will work closely with our cross-functional teams to develop and execute targeted sales strategies, leveraging your expertise in Monitoring, Analytics, Omnichannel, and various technologies within the Customer and Employee Experience Consulting field.

To succeed in this role, you will need to possess a unique blend of technical and commercial skills, as well as a deep understanding of our clients' needs and pain points.

Some of the key responsibilities of this role include:

  • Becoming a product and market expert in Monitoring, Analytics, Omnichannel, and various technologies within the Customer and Employee Experience Consulting field.
  • Leading consultative conversations with leads and potential clients.
  • Developing commercial opportunities with existing and new clients, identifying those that align with the company's strategic interests.
Requirements:
  • Technical and Market Knowledge:
    • Experience in monitoring (preferably in CX-related areas).
    • Understanding of key metrics: NPS, CSAT, CES, SLA, uptime, anomaly detection.
    • Ability to translate data into actionable insights for clients.
    • Ideally, knowledge of AI solutions for monitoring (predictive analytics, machine learning, automation).
  • Commercial and Consultative Skills:
    • Consultative sales: Ability to sell value rather than just products.
    • Key account management: Experience maintaining relationships with strategic clients.
    • Ability to manage complex B2B sales cycles, particularly in banking, retail, insurance, and telecommunications.
    • Strong collaboration with internal teams (operations, product, technology).
    • Proficiency in CRM and sales tools (Salesforce, HubSpot, etc.).
    • Clear and persuasive communication, focused on solving client challenges.
  • Experience and Background:
    • Experience in monitoring or CX-related companies.
    • Managing high-value B2B clients in complex markets.
    • Ability to adapt to new technologies and analytical methodologies.
    • Professional-level English: Must be confident speaking with clients in English. Language proficiency tests will be conducted during the selection process.

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