Property Operations Coordinator

hace 3 días

Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

Bruntwork is seeking a skilled Property Operations Coordinator to join our team. This role offers the opportunity to work as an independent contractor with a steady freelance job, providing a permanent work-from-home arrangement.

The estimated salary for this position is £18,400 per year. As a Property Operations Coordinator, you will be responsible for ensuring smooth daily operations, supporting business cash flow, and maintaining high productivity levels.

Key Responsibilities
  1. Cleaner and Linen Scheduling & Performance Management:
    • Advance Planning: Review cleaning schedules one month in advance using Airbase, ensuring alignment with cleaner availability and linen needs.
    • Proactively address flagged gaps or conflicts by coordinating with cleaners through group chats.
    • Confirm linen delivery schedules and make adjustments as needed.
  2. Landlord Communication & Pricing Adjustments:
    • DATABASE AND LISTINGS MANAGEMENT: Maintain up-to-date property listings in Airbase, ensuring all details (e.g., pricing, amenities, photos) are accurate.
    • Perform monthly audits of property details to ensure competitiveness and consistency.
    • Communicate updates with landlords via WhatsApp for transparency and trust.
    • Pricing Management: Review booking trends in Airbase to adjust prices/discounts proactively, considering market demand and seasonal changes.
    • Inform landlords of pricing changes, providing clear explanations to manage expectations.
  3. Maintenance Management:
    • Maintenance Coordination: Log and track all property maintenance issues in Airbase, assigning tasks to trades teams and monitoring progress.
    • Document maintenance costs and resolutions for accurate billing to landlords.
    • Proactively recommend preventative maintenance based on recurring issues or patterns flagged in Airbase logs.
  4. Guest Issues and Experience Management:
    • Collaborate with the Guest Experience (GEX) team to resolve guest issues promptly and ensure positive experiences.
    • Manage bookings, cancellations, and damage claims while maintaining transparent communication with landlords.
    • Resolve Airbnb property suspensions within 72 hours, submitting evidence to meet platform requirements.
  5. Billing and Financial Accountability:
    • Ensure all maintenance and cleaning supply costs are correctly billed and categorized in Airbase.
    • Add a 20% markup for services within credit limits or facilitate direct payments for expenses exceeding £250.
  6. Cleaning and Linen Reimbursement:
    • Reimburse cleaners for submitted receipts in Airbase promptly.
    • Manage linen inventory and delivery schedules to support smooth operations.
  7. Platform Listings & Remediation:
    • Guide landlords during onboarding, assisting with the setup of online accounts and ensuring all property details are completed accurately.
    • Address Airbnb suspensions or remediation needs promptly, adhering to deadlines to maintain property visibility.

This role requires a proactive, detail-oriented individual with excellent communication skills who can effectively manage a diverse range of tasks while taking full responsibility for their outcomes. The ideal candidate will have a strong focus on operational efficiency, landlord satisfaction, and financial performance.

As a Property Operations Coordinator at Bruntwork, you will have the opportunity to work independently, handling a variety of tasks and responsibilities. If you are a motivated and organized individual looking for a challenging role, we encourage you to apply.

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