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Technical Support Specialist
hace 2 semanas
**About the Role:**
As a Technical Support Specialist at Infertility Answers, you will play a crucial part in providing exceptional support to our customers. Your primary responsibility will be to handle escalated customer requests via chat, email, or phone.
**Key Responsibilities:**
- Support Level I agents in resolving complex issues
- Document and manage technical solutions
- Train new employees
**Requirements:**
- Experience in customer support
- Education in IT or technology-related fields, including students in their final semesters
- English level C1 (Advanced)
**What We Offer:**
- A dynamic work environment with opportunities for growth and development
- Competitive salary
- Rotating schedule with 2 days off per week
