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Digital Platforms Business Analyst

hace 2 meses

Bogotá, Bogotá D.E., Colombia Tekton Labs A tiempo completo
Job Title: Digital Platforms Business Analyst

The Digital Platforms Business Analyst plays a crucial role in gathering user requirements, analyzing existing systems and processes, and identifying opportunities for improvement. They work closely with cross-functional teams to design and implement solutions that meet the needs of our clients.

Responsibilities:
  • Execute and maintain a range of CRM, digital marketing, and digital payments projects for multiple clients.
  • Understand client processes and identify creative ways to leverage technological capabilities and other solutions to improve their processes.
  • Collaborate with clients, account teams, creatives, developers, and external vendors to determine project objectives and deliverables.
  • Participate in concept development, user experience design, and feasibility assessment.
  • Analyze and assess existing business systems and procedures, making suggestions for improvements.
  • Document detailed project requirements through working sessions and meetings with all departments.
  • Create process and business flow diagrams, use cases, storyboards, training documents, and job aids for end users and business users.
  • Collaborate with technical team members to implement system components, write formulas and functions, troubleshoot, and bug-fix.
  • Create test plans and test cases, and assist clients in the user acceptance phase of the project.
  • Write and maintain program documentation, and contribute to end-user documentation.
  • Create training presentations and train client users after systems have been implemented.
  • Communicate project status to the manager and clients.
  • Ensure issues and risks are captured, documented, managed, escalated, and resolved in a timely and effective manner.
Qualifications:
  • Bachelor's degree in computer or information systems, engineering, or business administration.
  • Experience implementing and supporting CRM or marketing technology applications.
  • Certifications in Salesforce Administrator, Business Analyst, or Sales/Service Cloud Consultant.
Skills:
  • Fluent in English (Spoken/Written)
  • Process and Data Analysis
  • Information Organization
  • Communication
  • Detail-Oriented
  • Organization
  • Project Management
  • Self-Motivation
  • Service-Oriented

Self-study is required, with training provided for certifications.