Ecommerce Support Specialist for Emerging Brands

hace 7 días


Bogotá, Bogotá D.E., Colombia Sagan Recruitment A tiempo completo
About the Role

We are seeking a highly motivated Ecommerce Customer Support Specialist to provide exceptional service for our emerging brands.

Key Responsibilities
  • Manage inbound inquiries across multiple channels, including email, chat, and social media.
  • Respond to customer inquiries on Amazon, Shopify, Walmart, and other Ecommerce platforms within two hours.
  • Compile weekly reports highlighting trends, customer feedback, and product review insights.
  • Provide immediate responses to live chat inquiries, aiming for a response time of five minutes or less.
Requirements
  • Prior experience in customer support, preferably within the Ecommerce or retail industry.
  • Expertise in pool and spa maintenance or water chemistry.
  • Strong verbal and written English communication skills with a personable tone.
  • Proficiency in customer support platforms like Gorgias or similar tools.
About Us

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions with leading American companies.

We specialize in building successful Ecommerce brands across platforms like Amazon, Shopify, and Walmart, with a focus on innovation and creating exceptional customer experiences.


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