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CRM Solutions Architect
hace 2 meses
Description
Your Job
As a customer relationship management (CRM) professional, you will play a key role in driving the development and implementation of our Salesforce platform. Your primary responsibility will be to set a clear and ambitious product vision, strategy, and roadmap for the CRM solution that aligns with the needs of our business and service teams. This will involve collaborating with various stakeholders, including commercial, service design, and technology partners, to ensure a unified and effective CRM solution.
About Us
Kimberly-Clark is a leading global consumer goods company with a rich history of innovation and customer satisfaction. Our legendary brands, such as Huggies, Kleenex, and Kotex, are used by millions of people worldwide. We are committed to delivering exceptional customer experiences and driving business growth through innovative solutions and strategic partnerships.
Key Responsibilities
- Set a clear and ambitious CRM product vision, strategy, and roadmap that aligns with business needs
- Collaborate with stakeholders to drive CRM solution consistency and effectiveness
- Lead the development and implementation of Salesforce solutions to meet business objectives
- Manage and prioritize product backlog, ensuring timely delivery of features and improvements
- Develop and maintain strong relationships with key stakeholders, including business leaders, IT teams, and technology partners
Total Benefits
At Kimberly-Clark, we offer a comprehensive benefits package that includes medical, dental, and vision coverage, as well as flexible savings and spending accounts. We also provide diverse income protection insurance options to ensure our employees and their families are protected in case of unexpected events. Our company is committed to creating a diverse and inclusive work environment that fosters growth and development for all employees.
Requirements
- 6-8 years of experience in product management, product ownership, or related roles
- 3+ years of experience working in the Salesforce ecosystem, with a strong understanding of CRM implementation and enhancement
- Significant agile product delivery experience, with a proven track record of driving execution and delivering business results
- Experience with business architecture, customer experience, and design thinking is required
- Ability to understand business objectives and manage stakeholders cross-functionally
- Passion for digital innovation and commitment to superb customer experience