Head of Operations

hace 3 días

Bogotá, Bogotá D.E., Colombia Activate Talent A tiempo completo
About the Role

We're seeking a seasoned Head of Operations to join our team at Activate Talent. As a key member of our leadership team, you'll play a pivotal role in shaping the future of our organization. You'll be responsible for overseeing our global operations, working closely with our CEO to ensure our strategy is executed effectively.

This is a unique opportunity to join a dynamic startup where you'll have the autonomy to drive change and make a significant impact. You'll be responsible for building the systems and processes needed to scale our operations, managing a remote team, and overseeing the daily operations that support our long-term growth.

Key Responsibilities
  • Operational Strategy & Execution: Translate company goals into actionable plans, then oversee execution.
  • Process Building: Design and optimize scalable processes that support growth and enhance the way we work day-to-day internally.
  • Team Leadership: Lead and manage a remote, global team, making sure everyone is aligned, motivated, delivering results, and thriving personally.
  • Tracking & Metrics: Build systems to track OKRs, KPIs, and other key metrics, ensuring we're hitting targets and holding ourselves accountable.
  • Client & Talent Operations: Manage the balance between client expectations and talent operations, ensuring smooth, high-quality project delivery.
  • Operational Improvements: Be relentless in identifying areas for improvement, driving solutions that make us faster, more efficient, and better at what we do.
What You'll Do: First 100 Days

During your first 100 days, you'll focus on several key initiatives:

  • Align on Core Business Model and Priorities: Collaborate closely with our founders to further develop our core theses and business model, ensuring alignment on what truly matters for initial focus and long-term success.
  • Hire and Onboard Key Team Members: Lead the hiring and onboarding of critical roles, ensuring we have the right people in the right seats to be successful.
  • Build Operational Frameworks: Establish processes and systems needed to manage a remote, global team, including workflows, communication protocols, and project management tools.
  • Implement Project Management Systems: Integrate project management tools to keep internal communication, task tracking, and cross-functional alignment efficient, without excessive overhead to burden agile execution.
  • Refine and Execute Go-to-Market Strategy: Work with leadership to refine and begin executing the GTM strategy for our Q1 2025 launch, including operational and client acquisition efforts.
  • Host Global Team Kickoff: Organize and lead a company kickoff (in-person or virtual) to align the team on company goals, values, and culture.
Requirements

We're looking for a seasoned operations leader with:

  • 5+ years of operations leadership experience in an agency environment, handling both strategy and execution.
  • Global remote team management experience, with a proven track record of navigating diverse working styles, cultures, and time zones effectively.
  • Strong familiarity with B2B client demand generation and retention, with experience managing client relationships across sales, process management, and retention.
  • Data-driven and highly analytical, with experience creating financial and operational models in tools like Excel.
  • Fluent verbal and written English, with a strong capacity to quickly understand new concepts and solve complex problems.

We offer a competitive salary, remote work environment, PTO, and local holiday observances. If you're a motivated and experienced operations leader looking for a new challenge, we'd love to hear from you.

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