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Application Support Professional in Bogota

hace 2 semanas

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

About the Job:

Job Description:

This is an exciting opportunity to join the ScotiaTech team in Bogota as a Business Solutions Support Associate. In this role, you will be responsible for providing top-notch customer support and ensuring the successful operation of our Global Payment Technology.

Key Responsibilities:
  • Respond to customer inquiries and concerns in a timely and professional manner.
  • Assist customers with troubleshooting and resolving technical issues.
  • Collaborate with internal teams to develop and implement process improvements.
  • Participate in Agile delivery methodologies to deliver high-quality solutions.
  • Analyze and resolve complex technical issues to minimize downtime and maximize productivity.
  • Stay up-to-date with industry trends and emerging technologies to enhance customer experience.
Requirements:
  • Bachelor's Degree in Computer Engineering, Information Sciences, or related fields.
  • 2-3+ years of experience in application support or customer support applications.
  • Excellent customer service skills and ability to build rapport with customers.
  • Strong analytical and problem-solving skills to resolve complex technical issues.
  • Ability to work independently and as part of a team to achieve common goals.