Brazil Market Customer Success Manager
hace 1 semana
About the Role:
We are looking for a highly skilled and experienced Customer Success Manager to lead our efforts in the Brazilian market. As the Manager of Customer Success, you will be responsible for developing and implementing strategies to drive customer retention, expansion, and satisfaction.
The ideal candidate will be a strategic partner who can work collaboratively with various teams, including Sales, Contract management, Onboarding, Technical support, Marketing, and others. Your goal will be to deliver an exceptional customer experience that drives revenue growth and increases customer loyalty.
In this role, you will have the opportunity to:
- Gather and analyze customer feedback to influence product development and improve service offerings.
- Champion initiatives to foster diversity, inclusion, and belonging within the team and among peers in the leadership team.
- Contribute to and co-manage regional and organization-wide initiatives focused on the development of the Brazilian market and the brand positioning of HubSpot in the country.
Key Qualifications:
- Trilingual with business level proficiency in Portuguese, English and Spanish.
- Experience managing a customer-facing team servicing the Brazilian tech market.
- Experience working at a Marketing, Software, management and/or Consulting company.
- A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment.
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