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User Experience Expert

hace 1 mes

Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo
Job Description

We are seeking an enthusiastic and dedicated User Experience Expert to join our dynamic team in Bogota. As a Customer Experience Specialist, you will provide high-quality customer service to our global client base, assisting with inquiries and resolving issues across multiple channels such as chat, email, and phone.

Key Responsibilities:

  • Deliver exceptional customer service in French and English, assisting with orders, account setup, and general inquiries.
  • Liaise between customers and partners to resolve order fulfillment, product, pricing, and quality issues.
  • Interface with external shipping partners regarding tracking and customs clearance.
  • Evaluate and resolve customer disputes in accordance with company policies, including commissions, missing or damaged items, and reviews.
  • Identify and escalate issues beyond your scope to the appropriate department.
  • Utilize internal tools and resources to provide accurate and timely information.

About Us

HireHoratio CX is a dynamic team committed to creating an inclusive environment for all employees. We celebrate diversity and offer various benefits to support your well-being.

What We Offer

  • Free Meals: Complimentary lunch and dinner prepared by professional chefs.
  • Fitness Center: Access to a fully-equipped gym with various exercise classes.
  • Health Services: On-site therapists and nurses available for your well-being.
  • Professional Growth: Opportunities for advancement and professional development.
  • Competitive Salary: A competitive compensation package with performance-based incentives.

Salary Information

The estimated salary for this position ranges from $45,000 to $65,000 per year, depending on experience.