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Customer Service Resolution Expert
hace 2 semanas
Your Role:
In this role, you will be responsible for providing advanced first-line technical support to customers. This involves receiving, understanding, and resolving customer technical requests related to product or service malfunctions. You will work closely with the Field Engineer team to ensure timely resolution and capture relevant knowledge and diagnostics for First-Time Right.
What You'll Do:
- Provide expert technical support to customers via various communication channels.
- Register and accurately document service records, including diagnostics, resolution, and test procedures.
- Take ownership of customer cases to ensure timely resolution and capture relevant knowledge and diagnostics.
- Escalate complex issues and provide clear descriptions of steps taken for resolution/troubleshooting during normal service delivery process steps.
- Act on complaints and feedback, following agreed processes to ensure accurate information capture and timely follow-up.
About Philips International:
We are a global health-tech leader committed to improving people's health and wellbeing through meaningful innovation. Our team is passionate about bringing this purpose to life and creating a diverse and inclusive workplace culture where everyone feels heard, valued, and connected.
