Global Care Specialist

hace 3 semanas


Bogotá, Bogotá D.E., Colombia Nokia A tiempo completo

At Nokia, we're committed to innovation and technology leadership across mobile, fixed and cloud networks. As a Global Care Partner, you'll play a key role in enhancing HR processes and improving the employee experience. You'll work closely with our dynamic and inclusive Global People Care team to drive strategic initiatives and operational excellence.

About the Role

This is a unique opportunity to join our diverse team of professionals and contribute to meaningful change within our organization. As a Global Care Partner, you'll be responsible for managing employee inquiries and guiding them on HR processes and benefits across multiple markets globally. Your contributions will directly impact our employees, ensuring they have what they need to succeed.

Key Responsibilities
  • Handle inquiries about People processes, tools, policies, and benefits.
  • Provide support on restructuring, redeployment, and audits.
  • Assist with country, regional, or global projects and initiatives.
  • Consult with managers on complex people topics.
  • Create a communication plan to support CARE needs in the Americas region.
  • Promote standardization & digitalization of the Global processes across the globe.
Requirements

To be successful in this role, you'll need:

  • Bachelor's degree in psychology, Business Administration, International Relations, or a related field.
  • Experience in shared service organizations or human resources.
  • Experience managing document libraries and employee portals across different countries.
  • Experience driving customer experience improvement projects within a People/HR organization.
  • Knowledge of HR systems such as Oracle HCM, SAP, and SuccessFactors HRIS.
  • Familiarity with customer support tools like ticketing systems and call line systems.
  • Experience in SharePoint management and documentation handling.
What We Offer

Nokia offers a range of benefits and perks to support your career growth and well-being. These include:

  • Continuous learning opportunities.
  • Well-being programs to support your mental and physical health.
  • Opportunities to join and get supported by employee resource groups.
  • Mentoring programs.
  • Diverse teams with an inclusive culture where people thrive and are empowered.

Our estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience. If you're passionate about making a positive impact on people's lives and helping us build the capabilities needed for a more productive, sustainable, and inclusive world, please apply today.



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