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Senior Cisco Security Specialist

hace 2 meses

Bogotá, Bogotá D.E., Colombia Capgemini A tiempo completo
Unlock the Power of Cisco Technology

As a Designated Service Manager at Capgemini, you will play a critical role in empowering our clients to unlock the full potential of Cisco technology. With a focus on advanced security products, implementation advice, and proactive support, you will be the go-to expert for our clients' most complex challenges.

Key Responsibilities:
  • Provide Jumpstart services to ensure seamless onboarding and deployment
  • Offer implementation advice and assistance to optimize Cisco solutions
  • Provide proactive product assistance to prevent issues and ensure smooth operations
  • Deliver integration and change management assistance to ensure seamless transitions
  • Help with deployment readiness and planning to ensure successful launches
  • Provide migration and upgrade assistance to ensure smooth transitions to new technologies
  • Conduct solution audits and tune-ups to optimize performance and efficiency
  • Provide health checks and progress reviews to ensure ongoing success
  • Offer incident management and escalation support to resolve critical issues quickly
  • Lead full-onboarding programs for new customer helpdesks and IT teams
  • Provide customized configuration support to meet unique client needs
  • Deliver training and walkthroughs to ensure clients are fully enabled to use Cisco features and advancements
Requirements:
  • Desired but not mandatory: knowledge and experience of advanced Cisco security products like Firepower, AMP, FTD
  • Desired but not mandatory: knowledge and experience of Cisco ACS & ISE
About Capgemini

At Capgemini, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to lifesaving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities where you can make a difference and where no two days are the same.