Customer Support Specialist

hace 2 semanas

Colombia Tdcx Group A tiempo completo
About TDCX Group

We are a global company that provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

Job Title: Senior Customer Service SpecialistJob Summary

We are seeking a highly skilled and motivated Senior Customer Service Specialist to join our team at TDCX Group. As a Senior Customer Service Specialist, you will be responsible for providing exceptional customer support experience to our clients' customers via all relevant communication channels.

Key Responsibilities
  • Provide excellent support experience to customers via all relevant communication channels.
  • Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
  • Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
  • Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Requirements
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
  • Preferably with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
  • Possesses strong time management skills and is motivated to exceed expectations.
  • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
  • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
  • Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
  • Excellent verbal and written communication skills in English and the language of the supporting market.
What We Offer
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • World-class workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company, winner of hundreds of industry awards

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