Learning Experience Manager
hace 2 semanas
About TaskUs: As a leading provider of outsourced digital services and next-generation customer experience, TaskUs empowers its clients to represent, protect, and grow their brands in the fastest-growing sectors.
Our Culture: TaskUs prioritizes its employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community.
Job Summary: The Learning Experience Manager will coordinate, organize, and implement all of our training programs. They will work closely with our Learning Experience Leaders and other site managers daily to ensure the quality of all programs and execute and deliver world-class training for our teammates and future leaders.
Key Responsibilities:
- Maintain Training Schedule for Colombia and Mexico Sites: This is to be worked on daily to ensure transparency with other departments.
- Update all Spreadsheets for rosters for Colombia and Mexico Team: This is to be worked on daily, as employees are added or deleted.
- Create Seats for New Training Staff: This includes updated job descriptions, duties, and pay ranges.
- Interview for New Training Staff: This should include interview questions regarding skillset and culture.
- Onboard Training Staff: Complete overview of TaskUs culture and Job Expectations.
- Set Job Expectations with Training Staff: This includes all policies and procedures for training staff.
- Grade Training Staff on Training Skill Sets: This is where the KPIs are assessed and measured.
- Develop Training Staff and Leadership with education and certifications: In the area of continued education, trainers are expected to take classes/certs.
- Observe Training Staff during training classes: To maintain excellence in their performance, observations will be conducted.
- Provide Positive and Constructive Feedback: Coaching and mentoring each trainer for improvements and praise.
- Provide KPIs and standards for each quarter for Training Staff: This is setting goals for each trainer quarterly.
- Provide tools/resources to assist in excellent training material creation: Give access to all resources to maintain job function.
- Document information on each Training Staff Member: Maintain electronic records to each trainer.
- Receive and analyze training evaluation forms for each class: Look for trends and patterns to help improve the training department.
- Create and maintain training methodologies for the training department: Find innovative ways to enhance the training experience.
- Develop training courses to further educate current employees: To further educate our employees for possible higher positions.
- Maintain strong communication with Recruiting and Operations: Co-create a strong cycle from pipeline to production.
Requirements:
- Five years of training experience.
- Two years of management experience.
- Two years of BPO Experience.
- Strong written and verbal communication skills.
- Strong coaching and mentoring skills.
- Strong will to learn and adapt to quick change.
- Proficient in Microsoft Office and Google Suite applications required.
- Strong, confident, and effective verbal and written communication skills are required.
- Strong interpersonal, conflict management, and mentoring skills.
- Ability to work on a flexible schedule including weekends, holidays, evenings, and long hours.
- High energy, enthusiastic, motivational training style.
- Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, and influencing skills are required.
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