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Operational Excellence Manager

hace 2 semanas


Medellín, Antioquia, Colombia Sagan Recruitment A tiempo completo

Job Overview

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We are seeking an experienced Operational Excellence Manager to join our team at Sagan Recruitment. As a key member of our operations department, you will be responsible for overseeing business operations, improving efficiency, and ensuring smooth execution of company processes.

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The ideal candidate has experience in high-level operations management, with the ability to analyze data, optimize workflows, and manage cross-functional teams to drive operational excellence.

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Main Responsibilities:

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  • Team & Resource Management: Oversee operational teams, ensuring staffing, scheduling, and task execution align with business goals.
  • Process Optimization & Automation: Implement workflow enhancements using automation tools (Zapier, Make, AI-driven systems) to improve efficiency.
  • Project Oversight & Execution: Ensure projects stay on schedule, within budget, and meet key performance goals.
  • Data & Performance Tracking: Utilize Excel, Google Sheets, and reporting tools to analyze trends, track KPIs, and provide strategic insights.
  • Problem-Solving & Issue Resolution: Act as the escalation point for operational challenges, resolving real-time issues that impact performance.
  • Cross-Functional Leadership: Collaborate with sales, finance, and field teams to align operational strategies with company objectives.
  • Technology & Systems Implementation: Leverage CRM platforms (Go High Level, HubSpot), project management tools (Notion, Asana), and automation solutions to drive operational efficiency.
  • Strategic Growth Initiatives: Identify opportunities for scaling operations, process improvements, and cost-saving measures.