Data Insights Business Analyst

hace 7 días


Bogotá, Bogotá D.E., Colombia DiDi Global A tiempo completo
Job Overview

We are seeking a highly skilled Data Insights Business Analyst to join our team at DiDi Global. As a key member of our Customer Experience (CX) team, you will leverage advanced listening tools and social media analytics to generate actionable insights that drive business growth.

Your primary focus will be on monitoring market trends, competitor activities, and emerging risks across various business areas, including Food, Ridesharing, and Fintech. You will identify situations with the potential to go viral and develop mitigation strategies to protect brand health.

You will collaborate with cross-functional teams to provide data-driven insights, improving the user journey and experience through quantitative and qualitative data analysis.

The ideal candidate will possess a strong analytical background, experience in customer operations, and expertise in social media platforms.

Key Responsibilities:

  • Monitoring and analyzing social media activities to identify operational opportunities and generate insights.
  • Using advanced listening tools to track trends, conversations, and brand sentiment.
  • Providing actionable insights to key stakeholders, incorporating both quantitative and qualitative data.
  • Developing mitigation strategies to protect brand health in response to emerging risks.

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