Application Support Specialist

hace 7 días

Perímetro Urbano Manizales, Colombia FLYR A tiempo completo

About the Role

We are seeking a highly skilled Application Support Specialist to join our IT team at FLYR. As a key member of our technical support team, you will play a critical role in ensuring the uninterrupted operation of our critical software systems.

Responsibilities

  • Respond to and resolve production incidents, ensuring minimal downtime and impact on operations, preventing SLA violation and hitting SLO targets.
  • Prioritize and escalate issues based on their severity and impact.
  • Investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users.
  • Collaborate with cross-functional teams to resolve complex technical problems.
  • Document issue resolution steps and maintain a knowledge base for future reference.
  • Provide technical support to airline staff and end-users, offering clear and concise instructions.
  • Communicate effectively with non-technical stakeholders to gather information and explain technical issues.
  • Assist in the deployment of software updates, patches, and enhancements.
  • Identify opportunities for performance improvement and optimization in collaboration with development teams.
  • Ensure compliance with industry standards and security protocols.

Requirements

  • 2+ years of overall experience in IT
  • Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience).
  • Proven experience in application support, preferably in the airline industry. Familiarity with the incident management process.
  • Familiarity with software development methodologies (e.g., Agile, Waterfall).
  • Proficiency in troubleshooting and technical problem-solving.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and meet tight deadlines.
  • Ability to read and investigate scripts in XML/Python
  • Basic API knowledge
  • Experience in CI/CD, GIT
  • Basic SQL knowledge
  • Readiness for compensated on-call duties
  • Good English written and verbal communication skills.

Preferred Qualifications

  • Knowledge of airline industry processes and systems is a plus.
  • ITIL or related certifications are advantageous.
  • Cloud computing platforms experience
  • Experience with monitoring applications e.g. Sentry
  • Experience with observability tools e.g. DataDog

Our Commitment to Equality

At FLYR, we're committed to growing with intention, having our teams better reflect the world around us. We strive to create an environment of inclusion and even more importantly, belonging, where psychological safety, empathy, and human connection are at the center of our leadership principles. Not only does this enable us to create better products and have a better work environment, it's good for the bottom line and it's the right thing to do.

FLYR provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetics, marital or veteran status. In addition to federal law requirements, FLYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.

Privacy Policy

All applicants, including those based in California or the EU, are encouraged to review our Privacy and Cookie Policy.

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