Energy Operations Coordinator

hace 4 semanas

Colombia Sunrun A tiempo completo

Sunrun is driven by a determination to transform the way we power our lives.

We strive to foster an environment where employees can thrive through our commitment to diversity, inclusion and belonging.

The Field Service Case Manager is responsible for coordinating effective execution of field service work through direct Sunrun branch and/or partner relationships.

Critical personal characteristics for success include customer obsession, excellent communication and a desire to succeed.

Responsibilities:

  1. Work with field crews, leaders and centralized support team to ensure jobs are ready to be actioned and completed to drive best possible customer experience.
  2. Serve as a point of contact to customers to effectively coordinate communications around routine Field Service activities and manage Field Service related customer inquiries and escalations as necessary.
  3. Create and dispatch customer appointments in conjunction with Tech routes, schedules and utilization.
  4. Initiate and create tasks to complete further work required for field service dispatches.
  5. Prioritize customer escalations and adjust schedules to work with leadership to determine priority of jobs.
  6. Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management.
  7. Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever-changing, high performing team-based environment. Provides backup support to other teams as needed.
  8. Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.

Qualifications:

  1. High school diploma or equivalent.
  2. Minimum of 2 years of relevant work experience including customer service experience, scheduling, coordination or case management.
  3. BASIC KNOWLEDGE OF SOLAR INSTALLATION, CONSTRUCTION AND/OR ROOFING PREFERRED.
  4. Proactive, energetic and self-motivated.
  5. Applied knowledge of business metrics.
  6. Must be a self-starter, take on various duties and be able to take initiative when needed.
  7. Independently manage day-to-day activities.
  8. Detail oriented, accurate and poised under pressure.
  9. Strong relationship management skills.
  10. Experience in PowerPoint, Word and Excel or equivalent (GSuite).
  11. Strong CRM experience, preferably Salesforce.
  12. Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results.
  13. A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation.
  14. An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives and objectives concurrently. A person who identifies potential conflicts at early stages and seeks win-win solutions if possible.
  15. Ability to work independently and closely with other members of department and project team.
  16. Strong written and oral communication, analytical, and interpersonal skills.

Compensation Information:

This position offers a salary range of $18.51 to $24.69 per hour based on location within the United States.

In addition to a competitive salary, benefits may include annual bonus eligibility, short and long term incentives, and program-specific awards.

Sunrun provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays and paid time off (PTO).

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind.

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