Process Manager, IT Service Management
hace 4 días
Job Summary:
We are seeking a highly skilled Process Manager to join our IT Service Management team. The successful candidate will be responsible for leading the gathering and documentation of requirements for process initiatives, reporting, governance, process/product management, and championing our Change & Release Management capabilities.
Key Responsibilities:
- Lead the gathering and documentation of requirements for process initiatives
- Develop and implement process improvements to enhance IT service delivery
- Champion Change and Release Management best practices
- Collaborate with cross-functional teams to drive process standardization
- Provide strategic insights and practical recommendations to drive business outcomes
Requirements:
- 2+ years of professional experience in IT service delivery
- Strong communication and problem-solving skills
- Experience with ITIL frameworks and ServiceNow's Change/Release Management functionality
- B2 level of English
Working Conditions:
- Work in a standard office-based environment
- Non-standard hours are a common occurrence
Location: Bogotá or Home-Office
Scotiabank is a global bank with a strong commitment to innovation and customer satisfaction. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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