Guest Relations Specialist

hace 3 semanas


Barranquilla, Atlántico, Colombia Auxis A tiempo completo

Job Summary:

Auxis is seeking a skilled Guest Relations Specialist to join our team. As a key member of our Guest Relations team, you will be responsible for providing exceptional customer service to our guests through phone interactions. You will be the face of our company, providing a professional and friendly experience for our guests.

Responsibilities:

  1. Provide exceptional customer service to guests through phone interactions.
  2. Manage a high volume of inbound calls in a timely manner.
  3. Keep records of all conversations in our case database.
  4. Manage and resolve complaints in a professional and timely manner.
  5. Identify and escalate issues to stores, brands, and/or management as needed.
  6. Provide product and service information to guests.
  7. Provide basic mobile application and technical assistance to guests.
  8. Research required information using available resources.
  9. Document all call information according to standard operating procedures.
  10. Recognize, document, and alert the management team of trends in calls.
  11. Meet personal and team qualitative and quantitative targets.

Requirements:

  1. High School Diploma or Equivalent, Required.
  2. Associate's Degree, Preferred.
  3. 1 to 3 years of experience in a call center environment, Required.
  4. Quick service, franchise operations, hospitality industry experience, Preferred.

About Auxis:

Auxis is a company that values employee growth and development. We foster an environment where you can advance in your career and perform at your best. Our culture empowers you to align with our team's shared goals and continuously work to enhance our culture and environment.



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