Payments Business Analyst

hace 5 días


Bogotá, Bogotá D.E., Colombia PayU Payments Private Limited A tiempo completo

About Us

At PayU, we strive to build a world without financial borders where everyone can prosper. Our vision is to give people in high-growth markets the financial services and products they need to thrive.

We deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online.

About the Role

As a Payments Analyst (Refunds), you will be responsible for correctly and timely executing the Refunds requested by our Merchants at the Latam level (7 countries) following the protocols established in each country.

Key Responsibilities

  • Execute the refund process to businesses through the networks, within the defined SLAs.
  • Provide support to the team regarding the application of reversals and ticket management requested by our merchants and internal clients.
  • Strengthen relationships with payment methods/acquirers.
  • Monitor indicators and incorporate strategies to meet the team's KPIs, which involves team management and strategic assignment of tasks.

Requirements

  • 2 years of experience in financial institutions (Banks) and customer service.
  • Preferably experience in payment platforms, electronic payments, or Fintech.
  • Professional in business administration, accounting, or related fields.
  • Advanced-intermediate Excel skills.
  • English level B1.

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