Technical Support Specialist
hace 1 mes
About the Role:
We are seeking a highly skilled L2 Support Engineer to join our team at Endava. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our clients, ensuring that their applications are running smoothly and efficiently.
Key Responsibilities:
- Triaging and resolving technical issues in a timely and efficient manner
- Evaluating business processes and identifying areas for improvement
- Developing and implementing solutions to meet business needs
- Performing requirements analysis and documentation
- Collaborating with clients, technicians, and managerial staff to ensure seamless service delivery
- Ensuring solutions meet business requirements and are thoroughly tested
Requirements:
- Experience working with customers and providing technical support
- Knowledge of SQL or MS Excel for data processing and reporting
- High proficiency in English and Portuguese languages (>= 70% Level)
- Knowledge of Database Administration and SQL
- Knowledge of MS Dynamics is a plus
- Ability to analyze data and identify trends
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
What We Offer:
As a L2 Support Engineer at Endava, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our clients. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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