Process Excellence Manager

hace 2 semanas

Bogotá, Bogotá D.E., Colombia FashionUnited Group A tiempo completo

About FashionUnited Group

FashionUnited Group is the company's operational backbone, delivering standard global services, focusing on enhancing customer user experience, and providing consistent skills and quality.

Our goal is to provide high-quality services in various areas, including Order to Cash (O2C), Source To Pay (S2P), Record to Report (R2R), Controlling & Reporting, and HR Services for fashion companies and subsidiaries located worldwide.

We aim to continuously learn, grow, and improve. We are creators in our fields, thinking strategically about how digital tools can make reporting more transparent and targets more controllable.

Purpose & Overall Relevance for the Organisation:

FashionUnited Group's Transition Management and Project Management organisation is responsible for managing and supporting country transitions to our GBS operating model whilst ensuring business continuity, driving continuous improvement, and projects agenda across FashionUnited Group.

The Transition/Project Manager will coordinate the transition of services currently provided across either Finance, Non-Trade Procurement, or Human Resources, from where they are currently delivered in functions or markets, to one of our GBS Operations Centers in Dalian, Porto, and Bogota.

They will coordinate across both the sending and receiving transition, working with the function or Market currently delivering the service, the relevant Process Excellence team in FashionUnited Group to standardise, improve, or automate the service where possible, and the operational teams in the Operations Centers who are receiving the services.

The Transition/Project Manager is not expected to be an expert on the processes and services and may be assigned to projects in any functional area.

Key Responsibilities:

  • Manage the transition of services from functions or markets to FashionUnited Group.
  • Provide team members with clear direction and targets that are aligned with business needs.
  • Manage and coordinate sending and receiving transition teams during the transition period.
  • Escalation and issue management of project activity.
  • Drive the exception decision process to prompt closure.
  • Develop and ensure effective use of established tools and methodologies.
  • Lead additional projects for further process improvements in the global process area or operation to support the establishment of shared services specific tools.
  • Lead by example a cross-functional collaboration, create a motivating working atmosphere, and actively drive change management to ensure aligned, consistent communication, and a respectful and friendly working relationship in challenging times.
  • Manage, coordinate, and enable project stakeholders throughout the project life cycle, in order to successfully deliver and embed the project within the organization.
  • Support, document, and drive projects for the Functional areas and BPO.
  • Ensure the preparation of all documentation required for projects, and respective reporting.
  • Interpersonal skills to liaise with FashionUnited Group stakeholders (leadership, operations).

Identify solutions on escalations and propose these to project sponsor and support their resolution in a timely and appropriate manner.

Key Relationships:

  • Management team in market or function e.g. FD (sending).
  • Operations management team in FashionUnited Group center (including receiving transition resource).
  • Relevant Process Excellence team.
  • FashionUnited Group Change Management team.

Knowledge, Skills and Abilities:

  • Pro-active (engaging & impact-oriented) mindset, ability to think end-to-end.
  • Ability to work in a fast-paced environment with different international cultures.
  • Business mindset: Very good numerical and analytical skills, experience in finance.
  • Good experience to manage projects on a global level.
  • Good communication (both written and verbal) and facilitation skills (small and large groups) especially when interacting with different levels of business.
  • Ability to travel, domestic or international, as required.
  • Fluent English (verbal and written).
  • Strong planning and organization skills, and ability to work and deliver in changing environments, under limited guidance while adhering to specified deadlines.
  • Excellent communication, people management, and change management skills in order to negotiate with internal and/or external parties with divergent interests.
  • Cultural awareness and working in an international environment.
  • Proven ability to lead beyond own area of direct responsibility to achieve results within the wider organization.
  • Ability to effectively present information and respond to information requests from senior executives, stakeholders, cross-functional business leaders, peers, and customers.
  • High degree of self-management, enthusiasm, drive to perform.

Requisite Education and Experience / Minimum Qualifications:

  • Four-year college or university degree with focus on Business Administration, or related areas, or equivalent combination of education and experience.
  • Minimum of 3-5 years of progressive work experience in mid to large scale project or program management.
  • Minimum 2 years of progressive work experience as Transition/Project Manager in a GBS environment and with global/regional exposure.
  • Ideally PMI certified.

FashionUnited Group celebrates diversity, supports inclusiveness, and encourages individual expression in our workplace. We do not tolerate harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.

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