Head of Operations

hace 3 semanas

Bogotá, Bogotá D.E., Colombia Scale Up Recruiting Partners A tiempo completo

Hi there We are Scale Up and our client is looking for a Head of Operations

About the Company

Our client is an innovative operator of unattended retail stores in the United States. Based in Dallas, Texas, the company has a presence across many geographies and is rapidly expanding. The company was co-founded by:

  • A multi-time entrepreneur with multiple successful startups and an exit to one of the 5 largest private equity funds under his belt;
  • An investor with experience at a top US investment bank and multiple well-known middle market private equity firms.

About the Position

Join our client's company and play a pivotal leadership role in our rapid growth by ensuring seamless operations and successful new market launches. As our Director of Operations, you'll be at the forefront of empowering our team, enhancing our systems, solving problems, and forging key stakeholder relationships. Your leadership will directly drive our strategic objectives, fostering excellence across our operations, which is critical to establishing as the leader in our sector. Reporting directly to the owners, you will maintain active communication, ensuring alignment and excellence in all we do.

Responsibilities:

  • Team Management:
    • Oversee a team of 4-5 internal operations staff and contractors. Provide regular feedback, conduct one-on-ones, and foster team growth.
  • Operations Management:
    • Manage our Operations team to ensure that our markets are well-stocked, beautiful, and performing (revenue + profit).
    • Actively monitor market problems (e.g. wi-fi outages, kiosk problems, equipment repairs, etc) and ensure that the Operations team quickly solves them. Intervene on higher-level problems or those without a clear SOP.
    • Ensure that our team is quickly communicating with our boots-on-the-ground team members and supporting them as needed.
    • Identify areas of our operating system that are ripe for improvement and work with appropriate team members to implement new SOPs and SOP changes.
  • New Market Openings:
    • Onboard new properties and chase down answers to key onboarding questions to keep our new openings schedule on track.
    • Ensure that we and our team are 100% ready for new market openings.
    • Be the point of contact for the installation team as questions arise day of.
  • Client Success & Client Expansion:
    • Find ways to creatively increase revenue and profits.
    • Proactively ensure that our client creates fantastic relationships with its clients (large property managers and owners).
    • Help expand into other target properties in the client portfolio.
    • Reply quickly and appropriately to any client inquiries or issues that they have.
    • Join business development meetings as the company's operations leader.
  • Merchandiser Success:
    • Screen and/or interview potential merchandisers.
    • Ensure satisfaction of merchandisers through frequent 1-on-1s.
    • Coach merchandisers to work faster and more effectively.
    • Develop and maintain training materials for merchandisers.

Qualifications, Skills and Key Competencies:

  • Experience: 5+ years in operations management, ideally in a startup or small business environment. Experience working with remote teams across multiple time zones and countries is a plus.
  • Startup Mindset: Demonstrated ability to thrive in agile, fast-paced environments where multitasking and problem-solving are key. Experience in large corporate settings is not ideal for this role.
  • Tech Savvy: Comfortable with technology, multiple tools and systems, fast on computers, and adept at managing complex workflows.
  • Proactive Problem Solver: Highly organized, detail-oriented, and capable of juggling multiple priorities simultaneously.
  • Strong sense of ownership and accountability — in our small company, you will be the decision-maker and directly responsible for outcomes.
  • High motivation and a commitment to working hard. We work hard to achieve big goals here.
  • Excellent interpersonal skills with a passion for mentoring and improving team performance.

Benefits:

  • Opportunity for large bonuses for high performers.
  • Holidays/PTO: We want you to enjoy time with your family and friends. We're a small company, and don't have specific rules on this, so this is up for discussion.

If this opportunity sounds good to you, send us your resume

#J-18808-Ljbffr

  • Head of Technical Operations

    hace 11 horas

    Bogotá, Bogotá D.E., Colombia Yuno A tiempo completo

    Job DescriptionWe're seeking an experienced Head of Tech to lead our technology department, overseeing software development, infrastructure, and IT operations. The ideal candidate will be a visionary leader with a strong background in technology management, driving innovation and excellence in technical operations.

  • Head Of Operations

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    Acerca del puesto Head of Operations: Se busca a un profesional experimentado para ocupar el cargo de Head de Operaciones / COO en una reconocida startup del sector retail/alimentos en Bogotá.Las principales responsabilidades incluirán la supervisión de las operaciones en los diversos puntos de servicio, el desarrollo y mantenimiento de estándares...

  • Head of Operations

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia T-mapp Jobs A tiempo completo

    Acerca del puesto Head of Operations - COO:Estamos buscando a un profesional experimentado en operaciones para unirnos a nuestra SuperApp de movilidad enfocada en digitalizar pagos en el ecosistema.¿Por qué aplicar a esta posición?Serás parte de un crecimiento exponencial en Colombia, aportando tus conocimientos y estrategias a la gestión de...

  • Head Of Operations

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Head of Operations**:Reconocida startup del sector retail/alimentos está en busca de su Head de Operaciones / COO en Bogotá, quien se encargará de supervisar las operaciones de los distintos puntos de atención.Buscamos a alguien con la habilidad de visualizar el negocio de manera estratégica y una sólida capacidad para gestionar...

  • Head of Hotel Security

    hace 11 horas

    Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completo

    About the RoleWe are seeking an experienced Head of Hotel Security to join our team at Four Seasons. As a key member of our hotel's leadership team, you will be responsible for the overall security strategy and operations of the property.You will lead a team of security officers and collaborate with other departments to identify and mitigate potential...

  • Head of Operations

    hace 5 días

    Bogotá, Bogotá D.E., Colombia British Council A tiempo completo

    Contract Type: Indefinite ContractLocation: BogotaClosing Date: advert will close on Tuesday, March 18, 2025 at 23:59 Colombia time.Role PurposeAs Head of Operations for English and School Education, you will play a very important role in delivering high-impact strategic partnerships with national and local governments in Colombia. Beyond overseeing...

  • Head Of Operations

    hace 1 día

    Bogotá, Bogotá D.E., Colombia British Council A tiempo completo

    Contract Type: Indefinite Contract Location: Bogota Closing Date: advert will close on Tuesday, March 18, 2025 at 23:59 Colombia time.Role Purpose As Head of Operations for English and School Education, you will play a very important role in delivering high-impact strategic partnerships with national and local governments in Colombia.Beyond overseeing...

  • Head Of Finance

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Head of Finance / VP Investment**:Importante Fintech, se encuentra de su Head of Finance / VP Investment, quien se encargará de los proyectos de inversión tanto a nível interno como de consultoría empresarial.**Requisitos**:- Experiência en Banca de inversión o capital privado- Experiência en el sector real preferiblemente...

  • Head Of Finance

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Head of Finance**:Importante Startup del sector de consumo masivo, se encuentra en la búsqueda de su **Head of finance** con base en Bogotá.Esta persona se encargará de liderar la estrategia y la operatividad de las diferentes áreas de finanzas.**Requisitos**- Experiência en banca de inversión o fondo.- Experiência en las...

  • Head of Operations Management

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Scale Up Recruiting Partners A tiempo completo

    About the CompanyOur client is an innovative operator of unattended retail stores in the United States. Based in Dallas, Texas, the company has a presence across many geographies and is rapidly expanding.The company was co-founded by two experienced entrepreneurs with a proven track record of success. They bring a unique blend of entrepreneurial spirit,...

  • Head Of Pricing

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Head of Pricing**:Importante empresa del sector consumo masivo se encuentra en la búsqueda de un Head of Princing para una Serie B startup apadrinado por Softbank.Con experiência y conocimiento en el sector de consumos masivo y/o retail, que domine los fundamentos de pricing en esta industria; tenga conocimiento en los impactos y...

  • Head Of Strategy

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    **Acerca del puesto Head of Strategy**:Importante empresa del sector consumo masivo se encuentra en la búsqueda de su **Head of Strategy **para una Series B startup.Debe ser una persona muy estratégica y analítica con conocimiento transversal en roles financiero.Sera importante que cuente con fortalezas en rigurosidad analítica y análisis de negocios,...

  • Head of Finance

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    **Sobre el puesto de Head of Finance:** Una empresa emergente del sector de consumo masivo busca a un profesional experimentado en finanzas para ocupar el cargo de Head of Finance en su sede en Bogotá. Este líder financiero será responsable de definir y ejecutar la estrategia financiera de la organización, así como supervisar las diferentes áreas...

  • Head Of Operations Ese

    hace 4 días

    Bogotá, Bogotá D.E., Colombia British Council Group A tiempo completo

    We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.We support them to build networks and explore creative ideas,...

  • Head of Project Delivery

    hace 24 horas

    Bogotá, Bogotá D.E., Colombia British Council A tiempo completo

    **Job Summary**About the RoleWe are seeking an experienced professional to join our team as Head of Operations, supporting the English and School Education (ESE) department in Colombia. As a key member of the senior team, you will play a critical role in delivering high-impact strategic partnerships with national and local governments.Main...

  • Head of Engineering

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Workfully A tiempo completo

    We are looking for a Head of Engineering at Workfully to lead our engineering team and drive the success of our cloud-based solutions. As the Head of Engineering, you will play a pivotal role in overseeing the development, deployment, and maintenance of cloud-based applications within our Solutions Center.You will collaborate closely with cross-functional...

  • Head of Tech

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Yuno A tiempo completo

    Remote, Latam, Full Time, +8 years of experienceWho We AreAt Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology offers companies access to leading payment...

  • Head of Manufacturing Execution

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia ConvaTec Group A tiempo completo

    Head of Manufacturing Execution & Laboratory Information Application OperationsConvatec Bogota, D.C., Capital District, ColombiaConvatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With...

  • Head Of Pricing

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Talent Mapping A tiempo completo

    Acerca del puesto Head of Pricing: Buscamos a un profesional experimentado en el sector de consumos masivos y retail con conocimientos sólidos sobre pricing, capaz de analizar los impactos de las fluctuaciones de precios en la demanda, la rentabilidad y la estrategia del negocio.Requisitos 5 años de experiencia en el sector (con al menos 2 años en pricing...

  • Head of Business Development

    hace 1 día

    Bogotá, Bogotá D.E., Colombia TripleTen A tiempo completo

    Head of Business DevelopmentWe are seeking a Head of Business Development to drive growth and expansion in the LATAM region. The ideal candidate will have a strong background in business development and sales strategy execution, with a proven track record of success.The successful candidate will establish relationships with B2B clients, negotiate and close...