Healthcare Operations Manager
hace 6 días
About Third Way Health
We help medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. Our team is passionate about supporting physicians and patients from all backgrounds to have a better healthcare experience.
The Position
We are seeking an experienced Operations Manager to lead our team in Medellin, Colombia. The successful candidate will be responsible for overseeing our company's daily operations and centralized delivery teams, ensuring that our central business operations are efficient, effective, and aligned with our strategic goals.
Responsibilities
- Ensure that our centralized delivery teams are performing at their best and meeting service level expectations.
- Collaborate with the training and quality department to ensure that our teams are meeting quality standards.
- Analyze operational processes and identify areas for improvement, implementing solutions to streamline workflows and reduce costs.
- Develop and implement strategies to improve operational productivity, efficiency, and profitability.
- Manage client relationships to guarantee TWH is fulfilling and exceeding their expectations.
- Oversee day-to-day operations, including inventory management and office logistics.
- Collaborate with other departments, such as sales, marketing, and finance, to ensure business objectives are met.
- Develop and maintain operational policies and procedures to ensure compliance with industry regulations and company standards.
- Lead initiatives to enhance safety, sustainability, and environmental responsibility within the organization.
- Prepare regular reports and presentations for senior management, providing insights into operational performance and highlighting areas for improvement.
- Stay up to date on industry trends and best practices, continuously seeking opportunities to innovate and optimize operations.
Requirements
- Bachelor's degree in business administration or a related field. Master's degree preferred.
- 5+ years of experience in operations management, with a proven track record of improving operational efficiency and driving sustainable business results.
- Experience in healthcare operations is a plus.
- Strong leadership skills with the ability to motivate and inspire teams to achieve their goals.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with clients and colleagues at all levels of the organization.
- Analytical mindset, with the ability to analyze data, identify trends, and make data-driven decisions.
- Advanced PPT / Google slides and advanced Excel / Google sheets skills.
- You are a self-driven problem solver at core who gets things done.
- You thrive in a fast-paced, innovative work environment.
- You are energized by trying new things, and enjoy making an impact.
- Fluent in English and experience in working with US-based teams.
Our Benefits
- Prepaid medical plan (starting after the 2nd month of employment).
- 15 days of paid vacation.
- Extra days off: Employees can accumulate 4 hours per month of additional time off based on attendance (starting after the 4th month of employment).
- Free snacks every Monday and Wednesday, lunch one day per week.
- Free coffee station.
- Quarterly team events.
- English coaching.
- Weekly wellness activities such as dancing and yoga.
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