Customer Service Representative
hace 2 semanas
About Us: At SOLVO S.A.S, we strive to provide exceptional customer service and ensure client satisfaction. Our team is dedicated to delivering top-quality support to our clients, while fostering a positive and high-performing work environment.
The Role: We are seeking highly enthusiastic individuals to join our team as Customer Support Representatives. As a front line of support, you will play a crucial role in delivering superior customer service to our clients.
Responsibilities:
- Client Communication: Respond to support calls and emails from our clients in a timely and professional manner, ensuring accuracy and attention to detail.
- Client Retention: Maintain a high rate of client retention by delivering superior customer service and addressing client inquiries effectively.
- Issue Resolution: Conduct research and resolve client inquiries, providing prompt and accurate solutions.
- Escalation: Appropriately escalate complex issues for clients and participants, following our standard operating procedures.
- Training: Participate in customer service training programs to enhance your knowledge and skills, enabling you to deliver exceptional support.
Requirements:
- English Level: English level 85% and above
- Location: On-site position in Medellin
- Deliver Outstanding Support:
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Valle de Aburrá, Colombia SOLVO S.A.S A tiempo completoRole: Support AssociateSchedule: Availability Monday to Friday 7:00 am - 7:00 pm CT.Training Schedule: Monday to Friday 08:00 am to 5:00 pm (first 4 to 5 weeks)Operations Schedule: 7:00 am to 4:00 pm, 8:00 am to 5:00 pm, 9:00 am to 6:00 pm, or 10:00 am to 7:00 pm.Remuneration: 2.800.000 MLocation: ON SITE/ 5 days per week [CAMACOL - Cra 63 49ª-31, Edificio...
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