Senior Data Analyst Lead

hace 21 horas

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

Drive innovation and excellence in data analytics and consultancy with NielsenIQ. We are seeking a highly skilled Senior Analyst to lead our Issue Management team as a Customer Support Lead. In this role, you will oversee the resolution of complex issues, manage advanced databases, and ensure exceptional service delivery. Your expertise in NIQ methodologies, US solutions in RMS and CPS, and local FMCG dynamics will be essential in leading the team to success and enhancing client satisfaction.

Key Responsibilities
  • Apply advanced knowledge of NIQ methodologies to coach junior analysts in effective issue management and resolution.
  • Utilize advanced certification in Discover within the US user environment to oversee complex tasks and support team members.
  • Maintain high-level communication with the Issue Management local team to prevent misunderstandings and delays, ensuring timely and high-quality issue resolution.
  • Monitor and adhere to Performance KPIs to drive improvements in quality, performance, and work discipline within the team.
  • Oversee the management and analysis of complex and multiple databases, ensuring accurate data interpretation and insights.
  • Utilize advanced analytical skills to interpret and inter-relate variables, providing strategic insights and recommendations.
  • Lead the creation of client-friendly communications regarding issue resolution, integrating inputs from various organizational functions.
Requirements
  • Bachelor's or technical degree in Business Administration, Business Analysis, Mathematics, Statistics, Economics, or a related field. Advanced degrees are a plus.
  • 3+ years of experience in data analysis, client servicing, or a related field, with a track record of leading teams and managing complex issues.
  • Excellent English speaking and writing skills are mandatory.
  • Advanced proficiency in Excel, macros, and analytical tools; experience in database management and data analysis is crucial.
  • Strong organizational abilities with demonstrated skills in project management, including critical path management, task sequencing, and problem-solving.
  • High level of accuracy, proactivity, and meticulous attention to detail in all tasks.
  • Proven ability to propose and implement process automation or improvements using tools such as Power BI, R, or Python. Experience with AI/ML implementations is a plus.
About NielsenIQ

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NielsenIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NielsenIQ delivers the Full View. NielsenIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

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