IT Support Specialist: Factory Environment Expert

We are seeking a skilled IT Support Specialist to join our team at Hitachi Vantara Corporation. In this role, you will be responsible for providing top-notch support services to our factory environment.

As an IT Support Specialist, your primary responsibilities will include:

• Diagnosing and resolving IT-related issues in a timely and efficient manner.
• Ensuring that computers and other devices are delivered in a 'ready-to-use' condition for our IT users.
• Providing ad-hoc training to users on common IT issues and guiding them through self-service tools.
• Managing the physical stock of devices and accessories, including updates in the Configuration Management Database (CMDB).
• Conducting regular inventory checks for relevant hardware.
• Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
• Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
• Identifying and reporting potential risks that could impact the quality of OSS services.
• Offering support to end users and ensuring the functionality of IT equipment and software in meeting rooms and other user collaboration areas as part of desk-side support.
• Hosting and assisting third-party technicians.
• Performing routine checks of computer rooms, including monitoring temperature, air conditioning, cabling, and general functionality.

We are looking for someone with the following qualifications:

• A formal qualification in IT completed from an accredited university or college OR an apprenticeship in the field of IT.
• A minimum of 2 years of experience in similar roles.
• Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences in English.
• A proactive and solution-oriented mindset.
• The ability to work independently and be self-driven.

We offer a competitive salary range of $80,000 - $110,000 per annum, depending on experience, plus benefits including health insurance, retirement plan, and paid time off. If you are passionate about delivering exceptional IT support services and have the required skills and experience, we encourage you to apply for this exciting opportunity.