Customer Service Specialist
hace 2 semanas
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our Global Company team in Bogota, D.C., Capital District, Colombia. As a key member of our Order To Cash process, you will be responsible for ensuring timely order fulfillment and delivering exceptional customer experiences.
About the RoleThis is a mid-senior level full-time position that requires +4 years' experience in Customer Service or Supply Chain of business to business. You should have expertise in domestic and international trade, as well as knowledge in basic finance and MS Office tools. Fluency in English communication skills is essential, along with effective collaboration and teamwork skills.
Key Responsibilities- Manage customer orders including domestic, export and consignment orders based on Sarbanes-Oxley Act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any.
- Process a credit note or a debit note related to a sales order or customer complaint.
- Cordinate customer complaints and service cases related to a sales order.
- Respond to customer's inquiry in a timely and accurate manner.
- Build a strong partnership with internal and external stakeholders.
- Drive continuous process improvement and KPIs in Order to Cash process.
- Support internal/external audit as needed.
- Prepare or monitor Order fulfilment KPIs dashboard.
- Coch or train new hires and support on-going training for existing Customer Service Representatives.
- Bachelor's degree or above (no specific major fields required).
- +4 years' experience in Customer Service or Supply Chain of business to business.
- Knowledge in domestic and international trade.
- Expert knowledge of MS Office tools.
- Knowledge in basic finance.
- Fluent business English communication skills.
- Effective communication skills across all levels of the organization.
- Highly collaborative and team player.
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