Jr Customer Service Associate

Buscamos Jr. CS Associates con mentalidad analítica, orientación al detalle y pasión por el servicio al cliente. Esta posición es clave para garantizar la calidad y precisión de los datos que alimentan nuestros análisis de mercado, trabajando con metodologías globales y herramientas de automatización de última generación.

Serás responsable de ofrecer servicio a clientes internos y externos. El trabajo se enfocará en desarrollar coberturas de nivel 1 y 2 (utilizando el playbook global de cobertura establecido) con el fin de asegurar una entrada de datos precisa y oportuna, colaborando estrechamente con equipos internos para resolver incidencias y entregar insights de valor.

Responsabilidades

- Aplicar metodologías de NielsenIQ y el Global Coverage Playbook para desarrollar coberturas de datos precisas y oportunas.
- Validar y procesar datos de envíos de clientes, asegurando su consistencia con la información interna de NielsenIQ.
- Colaborar con el equipo local de Issue Management para resolver incidencias, prevenir errores y garantizar la calidad del análisis.
- Cumplir con indicadores clave de desempeño (KPIs) relacionados con calidad, tiempos de entrega y eficiencia operativa.
- Administrar múltiples bases de datos complejas, integrando información de diversas fuentes.
- Realizar análisis de datos para identificar patrones, inconsistencias y oportunidades de mejora.
- Proponer e implementar mejoras en procesos, incluyendo automatización con herramientas como Power BI, R, Python o tecnologías emergentes como IA/ML.
- Comunicar de forma clara y profesional los hallazgos y soluciones a clientes internos y externos.

- 6 meses a máximo 3 años de experiencia en roles similares de data insights or data analysis (indispensable)
- Dominio avanzado de Excel y macros (indispensable)
- Dominio intermedio/avanzado de Python o R (indispensable)
- Dominio del Inglés Intermedio o avanzado (B1 o B2) es un plus, pero no excluyente.
- Power BI (deseable). El conocimiento de herramientas de automatización, IA/ML será una ventaja, no obligatorio.
- Título universitario en Data Science, Estadística, Matemáticas, Economía; o Ingenieros.
- Disponibilidad de trabajar de manera híbrida en Bogotá

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

Our Benefits

- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion